Terms of Service
Effective Date: 04-13-26
Company Name: Tran LLC.
Website: https://tranllc.com
- Acceptance of Terms
By accessing or using our services, you agree to these Terms of Service (“Terms”). If you do not agree, you may not use our services.
- Description of Services
We provide business tools and automation services, including:
Website design and development
Customer service booking agent solutions
Customer feedback and review management systems
Our customer feedback system may:
Collect customer contact information via forms (e.g., Google Forms or similar tools)
Send automated SMS messages requesting service ratings
Send follow-up messages requesting public reviews (e.g., Google or Yelp) based on positive ratings
Notify business owners of negative feedback for internal resolution
- SMS Messaging & Consent
By submitting a phone number through our system, you confirm that:
You have obtained prior express consent from the customer to receive SMS messages
The customer understands they will receive messages related to service feedback and review requests
Message frequency may vary. Message and data rates may apply.
All SMS messages must include clear instructions for opting out and obtaining help:
Reply STOP to unsubscribe at any time
Reply HELP for assistance
We honor all opt-out requests promptly and will cease messaging to users who opt out.
- User Responsibilities
You agree to:
Provide accurate and complete information
Comply with all applicable laws, including:
Telephone Consumer Protection Act (TCPA)
Cellular Telecommunications Industry Association (CTIA) messaging guidelines
Obtain proper customer consent before collecting phone numbers or sending messages
You must NOT:
Send unsolicited or spam messages
Misuse customer data
Use the service for unlawful or deceptive practices
- Review & Feedback System Disclaimer
Our system facilitates customer feedback collection and review requests. However:
We do not guarantee customers will leave public reviews
We do not control third-party platforms such as
Google Reviews
Yelp
You are responsible for ensuring your use of the system complies with each platform’s policies
- Data Collection & Privacy
You are responsible for:
Informing customers how their data will be used
Maintaining a compliant privacy policy
Securing customer data collected through forms and messaging
We process data only as necessary to provide the Services.
- Fees and Payments
Fees for services are disclosed prior to purchase
Payments are non-refundable unless otherwise stated
You are responsible for any third-party fees (e.g., messaging or carrier fees) - Account Suspension or Termination
We may suspend or terminate your account if you:
Violate these Terms
Fail to comply with messaging regulations
Engage in abusive or prohibited messaging practices
- Intellectual Property
All website content, software, and materials provided by [Your Company Name] remain our property unless otherwise agreed.
- Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
Message delivery failures or carrier filtering
Loss of business, revenue, or data
Actions taken by third-party platforms or telecom providers
- Disclaimer of Warranties
Services are provided “as is” without warranties of any kind. We do not guarantee:
Message delivery rates
Customer response rates
Review outcomes
- Indemnification
You agree to indemnify and hold harmless [Your Company Name] from any claims arising from:
Your use of the Services
Your customer communications
Violations of applicable laws or regulations
- Modifications to Terms
We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.
- Governing Law
These Terms are governed by the laws of the State of [Your State].
- Contact Information
Email: info@tranllc.com
Company: Tran LLC.
Address: 20510 Gibraltar Rd, Gibraltar, Mi 48183